Frequently asked questions
What counts as a chat?
One chat is a user message and the bot reply. Each pair counts toward your plan usage.
Can the bot match products by SKU or slug?
Yes. The widget reads SKUs and slugs in responses and can also render product JSON arrays directly.
Do I need to code to install this?
No. Install the WordPress plugin, connect your widget key, and pick a default bot.
How does the Data Binder help?
It exports WooCommerce product data to JSON so the bot can reference real catalog attributes.
How do I control where the widget loads?
Use the allowed domains list in the panel to authorize specific store domains.
Is there a free plan?
Yes. The Free plan includes 100 chats per month with a 1000 character context limit.
How do overage chats work?
Overage chats are billed monthly at the per-chat rate for your plan.
Can I disable branding?
Branding visibility is controlled by your account settings in the panel.
Does it work with WooCommerce only?
WooCommerce is the primary integration today. The widget itself can be embedded on any site.